E-commerce – Why use a virtual assistant?

23rd Aug 21

Why would you use a virtual assistant for your e-commerce business?

According to the Office of National Statistics, the UK has one of the most advanced e-commerce markets in Europe – and that was reported before the covid pandemic!

With e-commerce businesses on the rise daily, we consider the most important factor to survival – customer service.

As business support services professionals, we believe in great customer service.  Ensuring our customer’s needs are met each day, each month and each year is key to our continuing success. 

We believe that customer service is rated as the single most important factor in a customer’s decision to buy.  As we all read Google, website and social media reviews, the importance of amazing customer service reviews is very clear.  Great ratings are important to all businesses but absolutely vital to e-commerce businesses.

As people return to your e-commerce business for a second or subsequent purchase, then the need for solid customer service increases.  If you fail to deliver the expected customer service, your sales will fall. Therefore, you must be on top of your order processing and dispatching.

Where can we help?

Where we can help you meet promises is by the provision of seamless and professional business support services. 

Our call answering service ensures that customer queries are supported, and delivery queries and issues responded to.

Our book-keeping and accounting services will ensure your daily bookkeeping and monthly accounts are kept up to date. Instantly, this gives you back time, so you can concentrate on fulfilling orders and keeping the cash flowing in!

It could be that your returns policy or terms of business documentation needs to be updated and easily found.

All these enquiries, when answered quickly and simply will keep your website traffic rolling in and purchases rolling out!

AccountAbility-Plus will make a difference.

Customer service is the difference between a successful e-commerce business and one which fails to deliver on its brand promises.

Our team can support you with a range of business support services honed to meet your specific needs. As we mention above, our support will ensure your policies are up-to-date, your customer’s call answered or accounts attended to.

Our services are here to help you focus your time and grow your business. To find out more, contact us online or give us a call today on 01440 821991.