E-commerce – Why use a virtual assistant?

Why would you use a virtual assistant for your e-commerce business?

According to the Office of National Statistics, the UK has one of the most advanced e-commerce markets in Europe – and that was reported before the covid pandemic!

With e-commerce businesses on the rise daily, we consider the most important factor to survival – customer service.

As Business Support Specialist we believe professionals, we believe in great customer service. Ensuring our customer’s needs are met each day, each month and each year is key to our continuing success.

We believe that customer service is rated as the single most important factor in a customer’s decision to buy. As we all read Google, website and social media reviews, the importance of amazing customer service reviews is very clear. Great ratings are important to all businesses but absolutely vital to e-commerce businesses.

As people return to your e-commerce business for a second or subsequent purchase, then the need for solid customer service increases. If you fail to deliver the expected customer service, your sales will fall. Therefore, you must be on top of your order processing and dispatching.

Where can we help?

Where we can help you meet promises is by the provision of seamless and professional business support services.

Our call answering service ensures that customer queries are supported, and delivery queries and issues responded to.

Our book-keeping and accounting services will ensure your daily bookkeeping and monthly accounts are kept up to date. Instantly, this gives you back time, so you can concentrate on fulfilling orders and keeping the cash flowing in!

It could be that your returns policy or terms of business documentation needs to be updated and easily found.

All these enquiries, when answered quickly and simply will keep your website traffic rolling in and purchases rolling out!


Here at AccountAbility-Plus , we can provide you with a range of professional outsourced services for your business. We offer a range of services. These include accounting and bookkeeping, payroll and HR management, sales and marketing, administration, and telephone support, and more.

We work with a wide range of sectors within the UK and abroad. We are are proud of the positive feedback we have received from our clients. To find out how our outsourcing company can help you, contact us online or via phone. To discover the benefit of outsourcing, contact AccountAbility-Plus today.

Contact Us

Email: enquiries@accountability-plus.co.uk

Address: The Old Forge, Samples Farm, Ashfield Green, Wickhambrook, Suffolk CB8 8UZ


Call Us Today!

Feel free to give us a call to see how we can help you and your business.

Telephone: 01440 821991